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Healthcare

In general billing companies face a lot of challenges with their clients due to the shortage of skill set and domain expertise that result in Outstanding Revenues and disorganized Revenue Cycle management. Bridgewater provides a wide range of services in Health Care Revenue Cycle Management to Physician groups and Hospitals.

Our expertise spans across the entire gamut of the Revenue Cycle and our services meet the HIPAA Compliance and other regulatory requirements. We leverage best practices and technology to provide operational and financial solutions to our clients. Our goal is to maximize your revenue and minimize your cost.

Healthcare BPO Services offered

  • Patient Demographics

  • Insurance Verification

  • Medical Coding

  • Charge Entry

  • Submission of claims

  • Cash Posting and Adjustments (Insurance and Personal receipts)

  • Accounts Receivable Analysis and Management

  • Aging Analysis & Denial management

  • Collections

Quality Assurance Program (QAP)

The word Quality underlines every aspect of Bridgewater's Service Delivery model.

The 3 cornerstones of our Quality Assurance program are:

1. Data Quality Monitoring:

This refers to our detailed monitoring system where our line managers conduct detailed and thorough quality audits on all transaction processing functions and testing.

2. Call Quality Monitoring:

This refers to our technology-enabled monitoring capabilities where calls are logged and reviewed by line managers for domain expertise, soft skills, communication and adherence to client specifics to ensure accurate data is processed.

3. Compliance Monitoring:

Both Data Quality and Call Quality monitoring include stringent compliance standards to regulations such as HIPAA, depending upon the practice and nature of the process.

Our Solutions enable clients to

  • Streamline processes, improve efficiency, enhance ROI and accelerate growth

  • Improve productivity

  • Reduce staff requirement

  • Reduce payroll and training cost

  • Faster turnaround time

  • Quality output

  • Quick Response

  • Thus leading to substantial increase in profitability

The Bridgewater Advantage

  • Key benefits of outsourcing to Bridgewater

  • Billing specialists with experience in handling diverse specialties

  • Professionals with experience in handling various Medical Billing applications

  • Experienced AR Analysts and Denial Management Specialists

  • Significant savings in process cost

  • Better utilization of client's high-value resources