• Home
  • /
  • Services
  • /
  • Insurance

Insurance

Bridgewater provides Information Technology Support as well as Business Process Support services for IMOs, Insurance Carriers, Insurance service companies, Broker & General Alliance companies, and Examination companies that help clients to operate efficiently, reduce cost and have faster turnaround times.

Bridgewater provides scalable cost effective solutions based on volume and client's specific needs.

With solid experience and a proven reputation in the US insurance industry, every single one of Bridgewater's strategies and solutions improves the insurance lifecycle for you. Our robust technology platform ensures thorough completion of the entire process, facilitating quality reviews, reports, and scalability.

Bridgewater is a client-focused partner with over a decade of experience in delighting customers. We offer unique engagement models to fit your specific needs.

Insurance Tech Solutions & Insurance Back Office Support Services

  • Holistic knowledgebase working directly with Carriers, Distributors and Vendors

  • Carriers & Producers

  • Life Insurance Carriers

  • Distributors

  • IMOs/BGAs

  • Vendors

  • Labs, Paramed & Diagnostic Companies

Services for Insurance Carriers

Bridgewater offers customized business process support and IT services for insurance carriers. Our Carrier centric services are tailor made for unique business requirements of clients including Illustration suppor, medical records summarization & retrieval, case management, claims processing, and ad-hoc projects. We also offer end-to end IT services for carries.

  • Medical Records Retrieval

  • Medical Records Summarization

  • Underwriting Services

  • Case Management Services

  • Illustration Support Services

  • Application Development (Mobile, Portal)

Services for Insurance Distributor Agencies

Our insurance BPO strategies not only help you improve process efficiency, but also help your insurance producers refocus on what they do best - generating income for your independent insurance agency. We offer various portfolio management services for insurance brokers

  • Medical Records Retrieval

  • Medical Records Summarization

  • Case Management Services

  • Illustration Support Services

  • Commission Build-Out & Reconciliation

  • Policy Owner Services

  • Inforce Policy Services

Leverage Benefits of Partnering

  • Focus on Core

  • Scalability

  • Competence & Domain Knowledge

  • Cost Savings

  • Faster Turn Around Time

  • Strong Technical Skills & Rich Talent Pool

Product Showcase

eXtract Plus
  • Data Abstraction
  • Data Extrapolation Methodology
  • Next Word Prediction with Algorithm
eAPS Retrieval Tool
  • APS Retrieval Service
  • Integration with SO, VM, & AI
eAPS Summarization
  • Intuitive workflow application for BGAs & Service Provider
  • Quick reference hyperlinks & Graphical Risk Dashboard
Commission Portal
  • Commission reconciliation portal for BGAs
  • Integration with SO, VM, & AI
MSBi - Risk Dashboard (Carrier)
  • Risk Dashboard for carrier utilizes Service Bus Architecture and pulls data from 25+ source systems
eTouch - Order Management
  • Portal to manage orders and track status for Service Provider.
  • Real-time reporting & sales force email integration.
eSmart APS CRM - Retrieval
  • APS retrieval CRM application for APSR Service Provider.
UberCare - Health Care Community
  • Mobile app for collaboration of care providers

Engagement Model

1. Pay-As-You-Go for a Dedicated Specialist Team :

  • Our dedicated teams of experts perform specific tasks as seamless extensions of your office. You don't need to hire and train new specialists with our Pay-As-You-Go model, which allows you to leverage our trained specialists for each function as needed, with no minimums in place

  • We have specialized teams for Licensing & Contracting, Case Management, Medical Records Retrieval, Medical Records Summarization, and Policy Owner Service

2. Customer Engagement Manager :

  • Based on thorough understanding gleaned from almost three decades of industry experience, our senior customer engagement manager provides unique insights and solutions tailored to each individual client

  • Our customer engagement manager is located in the US. He oversees the end-to-end process, ensuring it is in line with customer expectations, and coordinates and monitors global service delivery to meet SLAs

Insurance Customer Success Stories

  • Summarization and Retrieval for Medical Exam Management Company

  • Commission Payouts & Reporting for US Based BGA

  • Commissions Support Services for FMO/IMO

  • Inforce Policy Gatherings for Insurance Marketing Organization (IMO)

  • Commission Payouts, CRM Clean-Up & Reporting for US Based BGA

  • APS Medical Summarization for a Global Auto Giant