Medical Record Retrieval

Medical Record Retrieval Services (APS Retrieval)

Retrieving APS medical records is a notoriously cumbersome task that consumes companies' time, labor, and financial resources. As a leading medical record retrieval company, Bridgewater offers fast and dependable APS retrieval service, freeing your resources to devote their attention to core tasks.

Our experts have painstakingly developed a time-tested and foolproof method of speedy and effective communication with medical records custodians at hospitals, clinics, and physicians' offices. This method dramatically expedites the entire medical records retrieval process, ensuring quick turnaround times without compromising accuracy. Our thorough review process authenticates every detail of the request and matches it to the medical records received.

Because of new technological developments and increasingly stringent security measures, confidential data needs to be in safe hands. In accordance with the regulatory guidelines of PHI and HIPAA privacy rules, Bridgewater holds to the highest standards of certification to ensure privacy that satisfies even the most demanding clients.

We have developed a structured, streamlined, cost-effective, technology-driven solution to address all of your APS Medical Record Retrieval challenges, increasing your overall business efficiency.

Why Bridgewater?

Our team of experienced and well-trained medical record retrieval professionals is ready to assist your office by obtaining all types of medical records, including attending physician statements (APS).

  • HIPAA & ISO 27001 Compliant

  • Electronic Records

  • 10-Day Turn Around Time

  • Access Anytime

  • Medical Records Storage

  • Real-Time Dashboards

Bridgewater's Unique Value Propositions -

1. Cost-Effective, Experienced, and Efficient:

  • Our highly skilled, trained, and experienced professionals think on their feet to present alternatives and solutions for rapid record retrieval. In the last 11 years, we have retrieved nearly one million records. Fueled by our impeccable track record with APS Medical Record Retrieval, our business is expanding exponentially.

  • Best-in-business fee negotiation skills

  • Competitive, affordable cost

2. Technology-Driven Solution:

  • Our proprietary Medical Record Retrieval Tool reduces paper transactions, cuts down processing time, and provides the real-time status of each request.

3. Reliable Service and High Quality:

  • We are committed to creating a positive customer experience by providing a consolidated operational environment and setting superior service-level expectations.

  • We systematically track performance against established norms to ensure reliability and improve operational efficiency with proprietary tools and methodologies.

  • Adherence to HIPAA compliance and PHI policies: Bridgewater is HIPAA and TUV Rheinland ISO 27001 certified.

4. Nationwide Coverage:

  • Our enormous knowledge management database, developed over years of experience, includes addresses and contact details for over 10,000 hospitals and clinics across the US. This dynamic list is constantly updated.

Bridgewater's Support Functions -

Data Entry & Data Validation

  • Validate data by cross-referencing web request form with database
  • Match patient name on request form to signed HIPAA authorization
  • Locate doctor/facility phone number through web research if necessary

Initial Contact / Verification

  • Verify doctor/facility name, address, and fax number
  • Check requirements for HIPAA/special authorization/LOR/additional documents
  • Establish payment method/negotiation (credit card or check)
  • Verify copy service and turnaround time

Status & Follow-up

  • Confirm receipt of request/payment
  • Check for additional document/payment
  • Verify turnaround time
  • Update call outcome on client application

Quality Check & Chronological Organization

  • Confirm patient name, DOB, and SSN with request
  • Check image quality and rearrange records if required
  • Stack medical records in chronological order, reverse chronological order, and by document type (first progress notes, then diagnostics, etc.)

Medical Record Retrieval Customer Success Stories -

  • Summarization and Retrieval for Medical Exam Management Company
  • APS Retrieval Services for BGAs
  • Medical Record Retrieval Customer Success Story

Other Key Services -

  • Medical Records Summarization
  • Case Management Services
  • Commission Management Services
  • Licensing and Contracting
  • Insurance Illustration Support
  • Policy Owner Services
  • Inforce Policy Services