Medical Record Summarization

Medical Record Summarization

Over the last 15+ years, Bridgewater's expert APS (Attending Physician Statement) Summary team has earned a reputation as the insurance industry's best provider of simple and comprehensive medical record summarization services.

APS summarization is a crucial step in the life insurance industry's underwriting process. An APS captures the critical health concerns of an insurance policy applicant, helping underwriters to determine their risk threshold. The volume and complexity of generating APS medical summaries places an enormous burden on already-overtaxed underwriting departments, often creating huge backlogs that delay quotes and lead to heavy losses in time and revenue. As we extract, analyze, and summarize critical information, our goal is simple: to increase our client's profitability.

  • Bridgewater's APS department is completely focused on accuracy, quality, quick turnaround, and consistency.
  • We have an impeccable track record providing reliable medical record summary and review services.
  • Our highly trained and experienced paramedical professionals follow stringent internal auditing to ensure nothing slips through the cracks.
  • Bridgewater offers comprehensive medical summaries, simple narrative medical summaries, and/or medical chronology summaries, depending on client requirements.
  • We also offer Medical Record Retrieval and Review Services to American BGAs.

We deliver the following different types of Medical Record Summaries:

  • Comprehensive Medical Summary - Detailed medical record summary with in-depth view of relevant information
  • Medical Chronology Summary and Timeline - Detailed timeline of medical events captured in a medical record
  • Simple Narrative Medical Summary - Captures and highlights key medical events and other pertinent information in a narrative format
  • Deposition Medical Summary - Concisely and comprehensively summarizes relevant information from hours of deposition testimony
  • Annotated Index Summary - Overview of medical records with short descriptions of events and dates of service
  • Medical Chart Review - Including Pain Medication Charts, Pain and Suffering Charts, Graphical Timelines and Timeline Cover Sheets, and Billing Summaries
  • Medical Records Sorting, Summary, Indexing, Collation, and Pagination
  • Hyperlinking and Hot Links for easy navigation to key highlights and medications within the electronic medical record

Why Outsource Medical Summary Services to Bridgewater?

Clients outsource medical summarization to Bridgewater because of these unique benefits.

  • Bridgewater's APS Medical Record Summary team is led by a senior executive professional. With over 20 years of experience in the U.S. Life Insurance, Legal, and Healthcare industries, he understands your needs and works closely with our expert resources to ensure the quick delivery of summaries that meet the highest quality standards.

  • Our team of rigorously trained medical record review specialists has experience with the specific nuances of medical terminology, chronological sorting, reviewing, note taking, annotating gaps and indecipherable entries, verifying duplicative entries/records, and spotting patterns and inconsistencies. They are also completely up-to-date with evolving industry terminology.

  • Our integrated business excellence framework meets ISO 9001-2000, ISO 27001, and HIPAA requirements, guaranteeing the best practices in business management and information security.

  • Strict quality standards, training regimens, and audit schedules ensure the quality and reliability of data.

  • Our customized summaries meet our client's varied and specific needs.

  • Turnaround Time: Less than 2 business days. Same day delivery for urgent cases.

  • In-depth knowledge of copy service and various types of special authorization.

  • 6-sigma tools guarantee consistent quality and reliable summaries.

  • Better utilization of your high-value resources leads to significant savings in process cost.

    • Improved Profitability
    • Improved Process Efficiency
    • Improved Cash Flow
    • Reduce Cycle Time
    • Reduce Cost

Key Tools -

1. eXtract Plus - Medical Records Review Tool

eXtract+ is an intuitive tool that helps underwriters make quick decisions by providing meaningful insights. It leverages artificial intelligence, machine learning, predictive analytics, and cognitive computing to extract key data into meaningful data clusters, giving underwriters the ability to quickly view relevant information while making decisions.

Key Functions:
  • Contextual Reference - Conditions with Related Medications, Medical Words, MIBs, Vitals, and Trends
  • Easy Navigation - Hyperlink to original medical record
  • Quick Preview Pane with 4-Line of Context
  • Any Word Search
  • Word Cloud
  • Data Export - Ability to quickly export the data as PDF or Excel

2. eAPS - Medical Record Summarization Tool

eAPS is a flexible and customizable medical summary tool that makes the summarization process significantly easier for underwriters, allowing them to generate accurate summaries in a timely fashion and positively impact cycle time.

Solution Benefits:
  • Address operational concerns
  • Optimize performance with standardized output
  • Ensure good quality with strong master data governance
  • Reduce human intervention for greater accuracy
  • Increase reliability of data output

Medical Record Summarization Customer Success Stories -

  • Summarization and Retrieval for Medical Exam Management Company
  • APS Medical Summarization for a Global Auto Giant
  • APS Medical Record Summarization for BGAs
  • Medical Review Customer Success Story
  • QA Services Customer Success Story

Other Key Insurance Backoffice Services -

  • Medical Records Retrieval
  • Case Management Services
  • Commission Management Services
  • Licensing and Contracting
  • Insurance Illustration Support
  • Policy Owner Services
  • Policy Owner Services